{"id":631,"date":"2026-03-05T15:30:04","date_gmt":"2026-03-05T14:30:04","guid":{"rendered":"https:\/\/eltra.bfenterprise.it\/services-support\/domande-e-risposte-frequenti\/"},"modified":"2026-03-17T15:17:04","modified_gmt":"2026-03-17T14:17:04","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/eltra.bfenterprise.it\/en\/services-support\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<p>Eltra&#8217;s products are developed and manufactured following all the required\u00a0<strong>procedure<\/strong>\u00a0to ensure the\u00a0<strong>top quality<\/strong>\u00a0of products, and\u00a0<strong>singularly tested<\/strong>\u00a0in our Headquarters before being delivered to the Client.<\/p>\n<p>Most of the<strong>\u00a0malfunctioning<\/strong>\u00a0of the device are due to an\u00a0<strong>incorrect installation<\/strong>. We strongly recommend to\u00a0<strong>read carefully data-sheet<\/strong>\u00a0and all the<strong>\u00a0technical documentation<\/strong>\u00a0before proceeding with the installation of the encoder and to ensure that it&#8217;s done only by\u00a0<strong>qualified staff<\/strong>.<\/p>\n<p>Please find below some of the most frequent queries that we receive and the procedure to follow in order to identify and\/or solve the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eltra&#8217;s products are developed and manufactured following all the required\u00a0procedure\u00a0to ensure the\u00a0top quality\u00a0of products, and\u00a0singularly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":609,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-631","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/comments?post=631"}],"version-history":[{"count":2,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/631\/revisions"}],"predecessor-version":[{"id":651,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/631\/revisions\/651"}],"up":[{"embeddable":true,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/609"}],"wp:attachment":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/media?parent=631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}