{"id":633,"date":"2026-03-05T15:27:12","date_gmt":"2026-03-05T14:27:12","guid":{"rendered":"https:\/\/eltra.bfenterprise.it\/services-support\/richieste-di-autorizzazione-al-rientro-rma\/"},"modified":"2026-03-17T15:13:27","modified_gmt":"2026-03-17T14:13:27","slug":"return-material-authorization-request-rma","status":"publish","type":"page","link":"https:\/\/eltra.bfenterprise.it\/en\/services-support\/return-material-authorization-request-rma\/","title":{"rendered":"Return Material Authorization Request (RMA)"},"content":{"rendered":"<p>Please review carefully the\u00a0<strong>Return Terms<\/strong>\u00a0available in the\u00a0<a title=\"Condizioni di Rientro\" href=\"https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/Condizioni-di-Rientro-Return-201511.pdf\" target=\"_blank\" rel=\"noopener\">on-line PDF<\/a>.<\/p>\n<p>To get the RMA #, please:<\/p>\n<p>1. Ask for the latest\u00a0<strong>TMS004<\/strong>\u00a0for at\u00a0<a href=\"mailto:support.eltra@broadcom.com\">support.eltra@broadcom.com<\/a><\/p>\n<p>2. Fill the Customer section<strong>:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-342\" src=\"https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-anagrafica.jpg\" alt=\"RMA anagrafica\" width=\"562\" height=\"139\" srcset=\"https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-anagrafica.jpg 562w, https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-anagrafica-300x74.jpg 300w\" sizes=\"auto, (max-width: 562px) 100vw, 562px\" \/><\/p>\n<p>3. Fill the product data and describe the reported problem:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-343\" src=\"https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-Prodotto.jpg\" alt=\"RMA Prodotto\" width=\"562\" height=\"82\" srcset=\"https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-Prodotto.jpg 562w, https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-Prodotto-300x44.jpg 300w\" sizes=\"auto, (max-width: 562px) 100vw, 562px\" \/><\/p>\n<p>4. Accept the Return Terms:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-344\" src=\"https:\/\/eltra.bfenterprise.it\/wp-content\/uploads\/2026\/03\/RMA-Accettare-i-termini.jpg\" alt=\"RMA Accettare i termini\" width=\"194\" height=\"17\" \/><\/p>\n<p>5. Send the duly filled form only in\u00a0<strong>.doc<\/strong>\u00a0or\u00a0<strong>.docx<\/strong>\u00a0format to:\u00a0<a href=\"mailto:support.eltra@broadcom.com\">support.eltra@broadcom.com<\/a><\/p>\n<p>Our Support team will notify you the acceptance of the Return request, if applicable.<\/p>\n<p>If accepted by Eltra, our Support team will provide the\u00a0<strong>RMA #<\/strong>\u00a0and the\u00a0<strong>RETURN REASON<\/strong>\u00a0to be reported within ths shipping documents.<\/p>\n<p><strong>The form approved by Eltra has be to included to the Delivery Note of the goods for which the return had been accepted.\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please review carefully the\u00a0Return Terms\u00a0available in the\u00a0on-line PDF. To get the RMA #, please: 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":609,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-633","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/comments?post=633"}],"version-history":[{"count":2,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/633\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/633\/revisions\/645"}],"up":[{"embeddable":true,"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/pages\/609"}],"wp:attachment":[{"href":"https:\/\/eltra.bfenterprise.it\/en\/wp-json\/wp\/v2\/media?parent=633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}